Help center

Frequently asked questions

Everything you might want to know about ordering AirDays masks, how they fit, and how we ship them to you from Korea.

01 — Most asked

Orders, shipping & customs

Where do AirDays masks ship from?

Every order is sourced and dispatched directly from Korea and sent by FedEx express, so your masks arrive fresh rather than sitting in a warehouse abroad.

Will I have to pay customs or import fees on delivery?

No. We cover import duties and customs ourselves, so there are no surprise charges when your order arrives. The price you see at checkout is the full price you pay.

Do you offer free shipping?

Yes — orders above the free-shipping threshold of $99 ship at no extra cost, applied automatically at checkout.

Can I track my order?

Once your order is on its way, we’ll share FedEx tracking so you can follow it all the way to your door. If you can’t find your tracking, send us a message with your order number.

Which countries do you ship to?

We ship worldwide via FedEx express. If you’re unsure whether we deliver to your country, just reach out before ordering and we’ll confirm.

Can I change or cancel my order after placing it?

If your order hasn’t shipped yet, we’ll do our best to help. Contact us as soon as possible with your order number and we’ll see what we can do.

02 — Know your mask

Product, sizing & KF94

What does “KF94” mean?

KF94 is a Korean filtration grade certified by Korea’s Ministry of Food and Drug Safety (MFDS). It means the filter captures at least 94% of fine particles around 0.4 microns in size.

What is the “bird-beak” (C-type) shape?

It’s the signature Korean fold-flat design. The mask stays flat for storage and opens into a roomy beak shape when worn, leaving about 3.5 cm of space in front of your mouth so the fabric doesn’t stick to your lips — even after hours of wear or talking.

Which size should I choose?

AirDays KF94 comes in sizes from small (kids) through extra-large. Small suits children and smaller faces; medium and large fit most adults; extra-large gives more coverage. If you’re between sizes, message us and we’ll help you decide.

What’s the difference between KF94 and KF-AD?

KF94 is our everyday mask with a 4-layer structure and higher filtration. KF-AD is a lighter 3-layer anti-droplet style — airier and great for warmer days or shorter outings. Both share the same comfortable Korean fit.

Are the masks comfortable for all-day wear?

That’s the whole idea. Low breathing resistance, soft high-elasticity ear loops, and the bird-beak air space are designed for long, comfortable wear without the fabric pressing on your mouth.

What colors are available?

AirDays KF94 is available in white and black, with select lines offered in additional colors. Availability is shown on each product page.

Are AirDays masks reusable or washable?

AirDays masks are designed for hygienic single-use and should not be washed, as washing can affect the filter. Each mask comes in its own individual pouch for easy, clean carrying.

03 — Buying in volume

Bulk & wholesale

Do you sell in bulk for businesses and organizations?

Yes — bulk and wholesale are a core part of what we do. We supply companies, schools, and organizations of all sizes, with experience handling large institutional orders.

How do I request a bulk quote?

Send us a message with the product, quantity, and destination country. We’ll prepare a quote tailored to your order, including shipping with duties covered.

Is there a minimum order quantity for wholesale?

Bulk pricing scales with volume. Tell us roughly how many units you need and we’ll let you know the best option and pricing for that quantity.

Can you handle recurring or scheduled orders?

Yes. If you need regular resupply for a business or organization, let us know your expected volume and timing and we’ll plan it with you.

Do bulk orders also include duties and express shipping?

Bulk orders follow the same all-inclusive principle — we handle the export and customs side so your pricing stays clear and predictable. We’ll confirm the details in your quote.

Still have a question?

If you didn’t find your answer here, send us a message — a real person will get back to you.

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