1. Hygiene products & opened items

Face masks are personal hygiene products. For health and safety reasons, masks cannot be
returned or refunded once the sealed pouch or package has been opened, unless the item is
faulty or was sent in error. This protects every customer and is standard practice for hygiene
items. Unopened products in their original, sealed packaging may be eligible for return as
described below.

2. Faulty or incorrect items

If your order arrives damaged, defective, or is not what you ordered, we’ll make it right. Please
contact us promptly through our contact page with:

• Your order number;
• A short description of the problem;
• Clear photos of the item and its packaging.

Once we’ve confirmed the issue, we’ll arrange a replacement or a refund. For faulty or incorrect
items, you won’t be out of pocket for return shipping where a return is required.

3. Cancellations

You can ask to cancel an order any time before it ships by contacting us — if it
hasn’t been dispatched yet, we’ll cancel it and refund you in full. Once an order has been handed
to the carrier, it can no longer be cancelled, and this Refund Policy applies instead.

4. Returns of unopened items

If you’d like to return an unopened product in its original sealed packaging, please reach out
through our contact page first — do not send anything back without
contacting us, as we’ll need to confirm eligibility and give you the correct return details.
Returns of unopened items may be subject to return shipping costs and must arrive back in
re-sellable condition.

5. How refunds are issued

Approved refunds are issued to your original payment method. Once a refund is processed on our
side, the time it takes to appear in your account depends on your bank or payment provider. We’ll
confirm by email when your refund has been processed.

6. Non-refundable situations

• Opened or used masks (except where faulty or incorrect);
• Products returned without first contacting us;
• Items not in their original, sealed, re-sellable condition;
• Orders already dispatched, where cancellation was requested too late.

7. Customs & duties

Our prices are all-inclusive, with import duties and customs covered by us. You won’t be charged
extra on delivery, so refunds relate to the product price you paid at checkout.

8. Bulk & wholesale orders

Large and wholesale orders may be subject to specific terms agreed at the time of order. If you
have a question about a bulk order, please contact us through our
contact page and we’ll help.

9. Changes to this policy

We may update this Refund Policy from time to time. When we do, we’ll revise the “last updated”
date above. The version in effect at the time of your order applies to that order.